Technical Systems Engineer - 1351382

January 18, 2022 - Fulton, MD

Location: This position can be US remote and may periodically need to come into an office (hybrid). Ideal locations would be in the Fulton, MD or San Jose, CA areas.

Talos, Cisco’s elite threat intelligence and research group, detects and correlates threats in real-time using the world’s largest threat detection network, protecting against known and emerging cyber security threats to better protect the internet. At Talos, we make it our mission to be proactive in making the internet a safer place and fight the good fight for customers and users alike.

As a Technical Systems Engineer you will help tune performance and ensure high availability of infrastructure. You may design and develop infrastructure monitoring and reporting tools – i.e., Pager Duty, Icinga. And develop and maintain configuration management solutions for hardware and software licenses.

Other responsibilities would include: * Building tools to help teams make the most out of the available infrastructure * Maintaining work queues, working tasks provided out of Jira ticket queue * Managing the creation and documentation of change requests, and creating a knowledge base on process / procedures * Performing troubleshooting of Linux, FreeBSD and Windows based applications * Administering Ubuntu, FreeBSD and Windows servers (account, disk and other system resources management) * Writing simple SQL queries to compile data for requested reports * Writing and maintaining Shell/Perl scripts * Being a mentor to junior engineers and assisting them in their tasks * Performing scheduled changes and documenting success/failures – providing metrics of system uptimes /failures * Multitasking several priorities and being able to work them until completion * Creating knowledge-based documentation on repeated tasks and complex changes * Creating and performing Request for Change – change management procedures

Required Skills:

  • Experience in one or more of these areas: FreeBSD, CentOS, Ubuntu, Windows, VMWare and Cloud experience
  • Familiarity with common network protocols/daemons: TCP/IP, UDP, DNS/LDAP/DHCP/ActiveMQ/MySQL/Apache
  • Experience monitoring applications and networks
  • Willing to participate in the OPS on-call rotation for after business hours and weekend support for a production environment
  • Knowledge of designing and developing infrastructure monitoring and reporting tools
  • Experience maintaining the organization of work queues, working tasks provided out of a Jira ticket queue
  • Ability to document procedures / changes. An understanding of how to manage creating and documenting change requests, and how to create a knowledge base on process / procedures.
  • Knowledge of racking / de-racking hardware. Ability to lift 50lbs
  • Experience with Ansible automation tool – creating playbooks, Gitlab, Vault
  • Excellent customer service skills
  • Good interpersonal and communications skills
  • Ability to manage emails and respond in a professional and timely manor
  • Bachelors’ degree preferred or relevant experience

Desired Skills:

  • Ability to write/bugfix Python, Perl / Shell scripts
  • Understanding of ITIL
  • Deep level of critical thinking and problem solving

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco’s vaccination policy.