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CTIR Services

Are you experiencing a security


If you’re experiencing a cybersecurity incident, contact Cisco Talos Incident Response immediately.

CTIR emergency experts are available 24-hours a day.


(44) 808-234-6353

Incident Response Playbooks

Reduce complexity, accelerate response

Putting proactive security practices in place and utilizing well-designed incident response (IR) plans ensures your team is prepared for future attacks, but IR preparedness does not stop with planning. Without IR playbooks, your team lacks the defined processes and step-by-step guides they need to execute appropriate response workflows. IR playbooks consist of the frameworks, checklists, decision trees and other templatized material to help your team effectively respond to incidents in a timely manner. CTIR's Incident Response Playbooks service helps you build effective IR workflows so your team can effectively mitigate threats.

Custom-designed tactical playbooks

Playbooks are often more tactical in nature than IR plans and help response teams focus on triaging, containing, investigating and remediating an event. With this service, you receive expert guidance and custom playbooks that associate your business capabilities to tangible processes so your incident response team can have specific playbooks for different incident types. By leveraging CTIR's industry-leading best practices and real-world expertise, you ensure your organization is properly prepared when an attack occurs.

What does this include?

  • Development of strong step-by-step guides for your security team
    so they can better respond to specific incident types and decrease your time to respond.
  • Fully customized and comprehensive playbooks
    tailored to your specific organization's threats and business processes, and reliant on the latest threat intelligence and response techniques.
  • A sample scenario that will be tested against your new playbooks
    to ensure your playbooks are accurate and up-to-date.

How does it work?

Sample timeline
  • Phase 1

    Project kick-off, threat modeling

    The CTIR team will have an initial kickoff meeting with you to discuss your business goals, determine project focus, and identify any potential threats or previous attack experiences you would like to build into your plan.

  • Phase 2

    Conduct interviews, review current documents from stakeholders

    Next, they will conduct discovery stakeholder interviews and artifact gathering to ensure the incident response plan aligns to your business goals and accounts for all relevant areas of your business; this may include public relations, communications, legal, and other non-technical business units.

  • Phase 3

    Playbook development, draft documents for review with stakeholders

    Then, the CTIR team will analyze the material and insights to build a customized plan that associates your business capabilities to tangible processes for each group within your organization that is involved with incident response and review the plan with your stakeholders to confirm the design.

  • Phase 4

    CTIR refinement of documents based on feedback

    If any edits are needed, the CTIR team will work with you to refine the design based on your team’s feedback.

  • Phase 5

    CTIR prepares a sample scenario

    After the draft plan is finalized, the CTIR team will also craft a sample scenario to test against your IR plan.

  • Phase 6

    Review final playbooks and sample scenario with stakeholders

    CTIR will present the final outcomes of the playbooks and the test scenario.

Interested in this service?

Reach out to your account team or contact us below.

Security expertise at your fingertips

When you partner with Cisco Talos Incident Response, you ensure your organization has direct access to unique and actionable threat intelligence, world-class emergency response capabilities, and unmatched expertise to help you be prepared for current and future threats.

Interested in this service?

Reach out to your account team or contact us below.